I’m having a hard time figuring out what is where on the website! (top)
Yes, it can be confusing, in part because our regional chapter (SCBWI Canada East) tries not to duplicate information that is offered by our umbrella organization at scbwi.org. SCBWI offers a Help with the Website page that will help you navigate the main site.
I’ve lost the home page for SCBWI Canada East! (top)
When you navigate away from the SCBWI Canada East home page by clicking on any of the links offered there, the way back is not obvious. If the link has taken you to another SCBWI Canada East page, just click on Canada: East where it appears right under the header illustration. See where it is on this page, just above the “FAQs (Frequently Asked Questions)” heading?
My membership level (PAL, Full, or Associate) is wrong. How do I fix it? (top)
When you have published a book that moves you into a different membership category (for example, from Full to PAL), your SCBWI profile will automatically update to the new level when you list your book on our site. If you are an Associate member and have published with a non-PAL company, your membership level will convert to Full membership status. If your new publisher is a PAL (“published and listed”) publisher, your membership will convert to a PAL membership. You can view SCBWI’s list of PAL publishers on the main site.
To add a book to your profile, simply click on My Home, scroll to the bottom of the page, and under Publications – View in Bookstore, click on the Add link next to Books.
It’s important to keep your membership status up to date. The primary reason is obvious: You want people to know about your books. Additionally, SCBWI offers different specific benefits to Full and PAL members, and you don’t want to miss out!
I signed up for an SCBWI Canada East event, but I don’t think I got a confirmation. How can I find out if my registration was received? (top)
Log on to the SCBWI website. Click on the My Home button at the top right corner of the home page. In the right-hand menu, click on Event History. A list of every event you have registered for since this website was launched will appear (see image below). You’ll see the name of each event, the date you registered, the status of your registration, and a link to the confirmation. If your registration status is “Approved,” you’re all set! If it isn’t, check your registration date. If more than one or two days have passed since you registered, contact our chapter’s Regional Advisor (firstname.lastname@example.org) to find out if there was a problem with your registration.
I registered for an event but can’t remember what workshops I signed up for. How can I find out? (top)
Log on to the SCBWI website. Click on the My Home button at the top right corner of the home page. In the left-hand menu, click on Event History. A list of every event you have registered for since this website was launched will appear (see image below). You’ll see the name of each event, the date you registered, the status of your registration, and a link to View Registration Confirmation.
The Event link will take you to the event details.
The View Registration Confirmation link will allow you to view details associated with your registration, such as workshop selections and amount paid.
Event registrations are listed 10 entries at a time, starting with the most recent ones. To view earlier registrations, simply navigate using the page numbers on the right-hand side above the list.
I don’t seem to be receiving emails from SCBWI. What should I do? (top)
Here are some tips to help ensure that you will receive communications from SCBWI and your local chapter:
1. Is the email address in your SCBWI profile correct? This is where email addresses are pulled from for all SCBWI communications. Be sure to keep this up to date if you change email addresses, or you will not get email from SCBWI. You can update your address–and all your other information–at scbwi.org by clicking on My Home.
2. Keep an eye on your spam folder. Despite everyone’s best efforts, some messages you want will end up there. This is the first place to check if you think you’re missing a message.
3. “Whitelist” any SCBWI addresses that land in your spam folder. Your email blocking program will then allow messages from these addresses to proceed to your inbox. For information on how to whitelist an address, check the Help function offered by your email provider (Gmail, Outlook, Yahoo Mail, etc.).
5. You can create a special folder for SCBWI email messages and add a mail rule redirecting all mail from these two addresses to that folder. Because mail rules are generally applied before spam filters, any SCBWI messages should be directed to the folder you identify in the rule before the junk-mail (or spam) filter kicks in.
6. Do not unsubscribe from Constant Contact emails from SCBWI. If you do so, you will be taken off the recipient list for all SCBWI mail that is distributed via Constant Contact. That includes Quick Notes (our monthly chapter e-newsletter), SCBWI Insight (the monthly e-newsletter from SCBWI “headquarters”), and notifications of new programs for members.
If you have tried all these measures without avail, email our chapter’s Assistant Regional Advisor (email@example.com) and let her know that you are still having problems.
I’m having trouble signing up for the listserv. Can you help? (top)
Absolutely! The first step is to visit our listserv page (use this link or click on the button in the right-hand menu at the top of the page). This will walk you through the steps of creating a Yahoo account (if you don’t already have one), and of redirecting mail to your preferred email address if you don’t want to use the one that Yahoo will create.
If you have already followed these steps to join the listserv and redirect your mail, the problem may be not with the listserv but with receiving email from SCBWI. Check out our answers to the previous question to ensure that this isn’t the issue.
If you are still having problems, please email our chapter’s Assistant Regional Advisor (firstname.lastname@example.org) and let her know. It’s worth persevering with this, because so much happens on the listserv, including general discussions with colleagues, breaking industry news, and even sneak peeks at conference dates and faculty line-ups.
How can I find other members in my area? (top)
The best way to do this is to attend one of our get-togethers, which are organized by volunteers in seven different locations across our region: Halifax, Fredericton, Montreal, Ottawa, Kingston, Toronto, and Hamilton.
If you’re not close to one of these areas, contact our chapter’s Regional Advisor (email@example.com), who can let you know if there are other members in your vicinity. Perhaps you and one of the people you connect with will be inspired to begin organizing get-togethers in your area, as well.
Or you can join our listserv, introduce yourself, and seek out members in your area that way.